Qualification Scripts

Voicemail Script

Hi, this is [SETTER NAME] with Faith Memorial Chapel Funeral Services.

I'm reaching out because you expressed interest in learning more about our pre-planned funeral arrangements for seniors. It's a service designed to provide peace of mind and financial ease for both you and your loved ones.

Please give me a call back at (347) 334-5492 at your earliest convenience so we can discuss how this program can benefit you. Looking forward to speaking with you soon!

Have a wonderful day.

Opening Statement

Hi, this is [SETTER NAME] with Faith Memorial Chapel Funeral Services calling on a recorded line. Is this [INSERT LEAD NAME]?

-- Wait for confirmation --

Hi [LEAD NAME],

I noticed that you recently showed interest in our pre-planning funeral arrangements, specifically tailored for individuals over 50, through our Facebook Ad.

Do you have a couple of minutes to chat about this?

If YES:

That's great to hear! I'm curious, what specifically about our ad caught your attention? Was it the aspect of securing your family’s future, the affordability starting at just $2.50 a day, or something else?

-- Note Ad Feedback, then move to Qualification --

Qualification & Scheduling

*Qualify using the Qualifying Questions below:

Enter Lead Information

Prospects Email *

Qualified *

Appointment Setter *

Additional Information

*when scheduling appointment:

Thank you for sharing that with me, [LEAD NAME]. It sounds like you're really considering the future and the well-being of your loved ones. What I'd like to do next is set up a time for you to meet with one of our expert consultants.

They can provide more detailed information, answer all your questions, and help you see if this program is the right fit for your needs.

As I am looking at the calendar, we have a few openings on [SUGGEST TWO DAYS], would either of those work for you?

-- Get response and select the appropriate day; Book for the soonest available time if possible --

Great, we can put you down for [DAY]. Now would you prefer a morning or afternoon appointment?

-- Discuss available times and select the appropriate time --

Excellent. To confirm, we have you scheduled for [INSERT DAY] at [INSERT TIME]?

-- Once confirmed, move to closing --

Closing Statement

Okay great! That's all the questions I have, and I have you booked for [DATE AND TIME]

I am going to pass this information on to the consultant you will be meeting with.

They are going to send a couple of reminders before the meeting, so be on the lookout for that.

Oh, and aside from a family emergency, do you mind letting us know if, for whatever reason, you won't be able to make the meeting?

-- Wait for confirmation --

Thank you! I hope you have a great day!

-- End the call --

Frequently Asked Questions

What is your address?

Hours of operations?